Community

Resolved! When is Public Mobile going to send out the bonus data text?

Does anyone know what the holdup is at Public Mobile with reference to the holiday bonus data offer? My husband and I both signed up with PM 3 years ago , at the same time. He has received the text offering the holiday bonus on Dec 2, and replied the...

Resolved! Missing Rewards, I was referred by a friend and then referred a friend, but I only got 10 dollars re

Missing Rewards, I was referred by a friend and then referred a friend, but I only got 10 dollars reward.I understand suppose to get 20 dollars; how can I get the additional 10 dollars?

Resolved! Forgot PIN to my screen lock

I forgot the numeric code to unlock my phone screen 

Resolved! Open CIBC text message doesn't working.

Hi Sir,My Customer support code number is # 643484.My incoming call and text message from another people call me and text me is OK. But CIBC account open cell phone is OK. Only text message isn't working. Could you please check it for me.Thank you

Resolved! Technical support

How contact technical supportService is no workNo call no text no data Manually selected 'public mobile' network I reset and try many times Simon no help  

Resolved! New account email fail

Good day I made a new account with a new phone number and new email address but the email address won't log in and I can't log in to my account to change the email address. How do I change my email with out being able to get in to the email 

Resolved! internation calling

I get international long-distance bonus minutes one-time add-on by SMS, I try to call Iran  but it does not work and i keep getting a message "public Mobile"Could you please check my line to see if there is an issue?  

Resolved! re: tel # porting

How to port # from PM to freedom mobile ? thanks in advance.

Resolved! About Referral

Hi, My friend uses my referral code when registered this October, but i didn't get bonus. How to check if someone use my code? Zhengguo 

Resolved! cancel account

Hello, I wish to cancel my account as my father is in a home and not using his cell phone anymore.Please let me know how to proceed 

Resolved! Do it include Dec. 12?

I got the message below in my email. Do it include Dec. 12 or is it up to Dec. 12?For a limited time, we’ll take $5 off your monthly payment for up to five months as long as your friend stays with us. Make sure your friend uses your code found in My ...

Resolved! I want some PUK code

Resolved! 500 free international minutes

Is there a list of countries included in the 500 free international minutes?

Resolved! MMS texts not viewable

Why is it that MMS messages do not come though instantly as a viewable text message ? I keep my data switched off to preserve it while I am around wifi. I do not wish for software updates etc .. to come through each and every time I switch my data on...

Resolved! My account

I can't log in to my account and can't reset password.  Can anyone help

Resolved! Holiday Bonus... Got confirmation added via text but addon does not show in account

Hi All Anyone else have this issue?   Got the text Sat Dec 10.  Responded YES2 as required and follow up text says 2GB and 500 minutes added.  However checked my account today and there was nothing added.The rest of the family accounts got updated in...

Resolved! reactivate my SIM and plan

Hi. Need technical support to reactivate my SIM that was suspended. I changed my card and my email bcz the one I registered with is no longer active and Cldnt change them on my public accent. Pls help

Resolved! Rejection of auto pay despite having registered a valid credit card with all details included.

I had to change my credit card in late October due to it being hacked. November 11 we responded to the Public Mobile email and paid the outstanding balance with another credit card. We also upgraded from 3G to 4G. We were charged with the previous mo...

Resolved! anyone knows which country is included in the free 500 one-time Int'l LD bonus

Resolved! Plan didn't change on the renewal date

Received the msg below. Replied yes but the plans didn't change on the renewal date! Public Mobile here. We've got a great deal for you. Get 15GB of 4G speed data for only $40/month. Reply "YES" to get this limited time offer added to your plan on yo...

Resolved! Why NO Holiday Bonus Notice for me ?

I have not received notice from PM's Holiday Bonus of 2GB bonus one-time data add-on and 500 international long-distance bonus minutes one-time add-on. Please assist.

Resolved! Rewards Not Working

Hi there....  I had the old rewards program I was getting the $4 a month off my plan every thirty days....  I switched to the new rewards and I have to pay regular price....  my rewards are not working can someone help please?   

Resolved! Holiday Bonus

@J_PM, When will this be added to our account... Add your holiday rewards and seize the season.Holiday rewards are available today until December 31st to all new and existing customers.To claim your rewards, follow these simple steps:1.Between Decemb...

Resolved! SIM card

I am traveling to the USA next week and haven't been there before as a Public Mobile user. What is the best way to purchase a plan for a two week vacation where we will be using minimal data or phoning? Any recommendations?

Resolved! Us roaming unlimited 10 day talk

I paided for u.s. roaming 10 day unlimited talk on dec 9 2022 I went to go use it Dec 10 2022 while I was in Michigan and it would not work. Message came on cell saying I needed to buy it I did. So I only needed it for Dec 10 and never got to use wha...