My signal keep getting disconnected in USA Data roaming plan

[kskirankumar]

I took USA Data roaming plan. One day it worked in one city, and next day it is not working in another city in USA. The signal keep getting disconnected every 2-5 seconds, so I am not able to use the data for my Android phone apps. I badly need data as soon as possbile. I took this plan to use my data to communicated with my friends to meet. If my data not working I can not communicate with them. 

[gpixel]

@hTideGnow 

I would only do it if one is experiencing issues with the network. other than that I would leave it alone. Unless one's device needed to manually enter APN settings for PM, it won't mess anything up. 

[hTideGnow]

Hi @gpixel   so, I guess if we Reset All network in US , it might screw up PM's settings and we need to do the same when we are back in Canada?  I always worry about that part

[gpixel]

@hTideGnow 

yeah that's a standard practice when connecting to a new network. it basically removes previous network settings that can interfere with the current network one is on

[hTideGnow]

HI @gpixel   I always wonder if it is a good idea to do Network reset during roaming, would it get the proper APN or got the roaming provider's?

[kskirankumar · Accepted solution]

I think it is working now. Taking the SIM out and put it back did the trick. Thank you all for replying me. 

[self help wins again ..... Luddite]

[gpixel]

@kskirankumar 

try resetting the network settings on the device. 

[softech]

@kskirankumar   How is the Dallas weather?  I heard the storm affected them as well.  Wonder if it is weather realted and T-Mobile network has trouble.  Ask if any of your friends there has problem with T-Mobile there

[kskirankumar]

I tried virtual chat, didnt work. I tried selecting provider manually, as soon as it connect, the provider disappers and appers again and connects. This cycle goes on every 2-5 seconds. 

[softech]

@kskirankumar   you can go back to the message you picked and click the down arrow and then select "Not soluton"

Dallas should have decent T-Mobile coverage

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-Roaming-Add-ons-Decommissioning-of-US-...

For your issue, you might want to buy local prepaid data for now.  When you are back in Canada, you can open ticket with PM to get the transaction refunded. 

[kskirankumar]

I tried virtual chat, didn't work. I also tried selecting provider manually. It connect and the provider disapper in few seconds and comes back again. 

[kskirankumar]

Sorry, I accidently accepted one reply as solution. I am In Dallas, and I roamed to many places. It didn't work anywhere and I reboted many times already. I am keep getting text message saying my plan doesn't include sending text messages. Actually I was not sending any messages, so I disabled text message app that comes with the Android device, still this is issue. 

[Handy1]

@DDM69 @Still doesn’t change the fact your still wrong !!!!

[DDM69]

You should try to solve the issue not provide a repetitive, not so "handy" reply.

[Handy1]

@DDM69 0nly gave that reply twice , not every post so that’s incorrect . Go back n check for your self 

[softech]

@kskirankumar   if it disconnects every 2 to 5 seconds, it could be a device issuse

Reboot your phone once .

Make sure you manually choose T-Mobile network

[Tsawwassen]

Unfortunately there is poor signal strength in some areas  especially if you're in a mall, parking garage or airport- nothing much you can do about it. Since WIFI is available inmost public places --I find that using an iPhone's --- iMessage and internet browsing is the no cost and best solution.

[DDM69]

Try to choose the US provider manually in your cellular settings.  Disregard Handy1's reply.  It's the same for every post.

[Handy1]

@kskirankumar 

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