Charged Twice

[maggiedima]

Hello,

Upon choosing US Roaming for $20, I submitted my payment and the message was "Oops.. it didn't work..try again", so I kept clicking payment now and I got charged twice, now I have 2 US roaming plans and a $10 credit.  My credit card was charged $22.60 and $5.65 extra.

Thank you,

Maggie Dima

[maggiedima]

Hello DDM69,

I have contacted the Customer Service Department and will provide the information requested by them for further resolution.  Here are my screen shots:

Thank you,

Maggie

[DDM69]

Can you provide a screenshot of your charges?  I don't believe you can add 2 US roaming plans at the same time.  Also, wouldn't the charge be $20 twice?  That would be $40 plus taxes.  

[softech]

@maggiedima   no worry, this likely something PM can easily help

First login to My Account using Incognito mode, check if the duplicated charge sitting as Available Fund there.  If so, you can leave it there for use for next renewal

If you don't see it, open ticket for PM support using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1 · Accepted solution]

@maggiedima

Contact an agent:

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