Can’t pay or unsuspend

[Oldschool23]

I got a text that my plan didn’t renew so I went online to try to fix it. It won’t take my auto payment and won’t take a different credit card. When I try it just gives me “oops something went wrong”. 

[computergeek541]

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@Oldschool23 wrote:

How do I do that?

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The link to the chatbot was provided earlier by Handy1 .

[Oldschool23]

How do I do that?

[gowri]

Try to connect with Chat option and mention your request, the agent will fix it(you don't have to wait in chat).

[softech]

@Oldschool23   Try using Incognito mode.

If that does not work still, try to login from a Desktop or Laptop computer as well

[Handy1 · Accepted solution]

@Oldschool23 @Try clearing webrowser cache / cookies .. if that dose t work you can contact support 

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