Can't update credit card

[Kylie701]

Lost phone

Suspended service

Bought new phone

Need new SIM card

Can't purchase new SIM card because unable to update credit card info (because service is suspended?)

Can't unsuspend service - button on website not working (because I need to update credit card info?)

[Kylie701]

Many thanks

[Handy1 · Accepted solution]

@Kylie701  You can buy new SIM card from Telus /koodo store or from Amazon $4.99 there right now . And then submit ticket with support to SIM card swap the number for you . Also you can buy payment vouchers and load them *611 to resume service . And when talking to support get them to update credit  card info for you 

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437