Is the network currently down?
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01-14-2024 06:19 PM
Hi!
I have been experiencing some network issues where my phone is not connected to the network. It keeps saying "emergency calls" or I am getting messages saying there is no SIM connected. I have restarted my phone a couple of times along with taking out the SIM and putting it back in again. But my phone is still going back to "emergency calls". Is there any network issues/outage currently? What can I do to get my phone connected to the network again?
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01-14-2024 07:54 PM
@Help101 , if you are getting no SIM error, then it is likely due to phone issues. Even if the network is down, the presence of a SIM card would still be detected by the phone.
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01-14-2024 06:31 PM
Thank you @Chalupa_Batman ! I will try these options !
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01-14-2024 06:30 PM
Hi @Phil_Adelphus !
Thank you for sending me the link to the outage map. I am not spotting any issues within my region. I will send out a private message to one of the agents!
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01-14-2024 06:26 PM
@Help101 You can check the outage map here
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01-14-2024 06:26 PM - edited 01-14-2024 06:27 PM
I'm not having issues myself. You can always reach out to a CS Agent to reprovision your SIM card or reset your network.
You can reach a CS Agent via private message with the link
below.https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
EDIT: Have you tried using your SIM card in another phone to confirm it's not dead?