change of bonus data

[asharaby]

I just signed up yesterday and got he bonus 5GB for 12 month but the sign up bonus data jus went up today to 12GB. 

Do you think I can get the new data bonus instead of the 5GB?

[computergeek541]

---

@asharaby wrote:

I did the private message solution, really hoping they'd add it for me. 

the plan is the 3GB for $35 with the $5.25 credit every month.

finger crossed now

---

For future, please open all tickets using the chatbot whenever possible.  Using the chatbot isn't really optional and it's not meant to be the customer's chocie of chatboat or private messaging.  Sending a private message results in receiving slower service.

[asharaby]

I did the private message solution, really hoping they'd add it for me. 

the plan is the 3GB for $35 with the $5.25 credit every month.

finger crossed now

[Outdoorsman]

@asharaby 

Hi contact a service rep and explain your situation hopefully they can help change it for you 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

[softech · Accepted solution]

@asharaby   which plan are you on?

the $40- 15GB is a good deal without the new of the code.    The 12GB bonus is only for 12 months anyway

But if you like, you can open ticket with PM Support.  If it is an honest mistake and you missed the code, they usually able to add it back for you.  

Please open ticket with Chatbot

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there