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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Refund requeste

I did double payment by accident and I need refund of it.

Issue regarding porting old number to new sim card

Hey,I submitted in request for proting my old number with koodo to public mobile, unfortunately I dont have my old sim card. What should I do now?

Unknown charges from my account

Since last 2 month, Public mobile charged $39.55 every month without any information.Its also not showing on payment history of my account. I already submit complaint but not responding. Need help

Resolved! Can't Find Option to Start a Support Ticket

Two questions I have.Surprised to be getting and an alert had already used 75% Of my data as I was pretty sure my $35 plan provided over 2gb.I log into my account and see I have only 1.5 GB in my plan and have only used 750mb.I also see on the Public...

Resolved! Filtering messages

I use Connect Rocket for Search & Rescue. Until about 2 weeks ago the messages and texts worked. Now I still receive messages, but no texts. I contacted Conner Rocket & they confirmed delivery of SMS to my phone. Therefore, Public Mobile or Telus...

USA roaming,

just paid my USA roaming charge, it is shown on my account as paid, the phone is still not not working, and says I used all funds available, and made payment while in USA, what's going on?

Resolved! Can't access my account

Can't access my account I forgot my password. Now the stupid system locked me out after only 2 attempts. I haven't log in my account for so long because every time is such a pain in the back.

Resolved! Cannot access account

Cannot access account need forgotten login info and robot is not doing it need a human assistant

Resolved! Need step by step guidance to port phone number from Rogers.

Hi, I would like to help a friend port their phone number from Rogers onto public mobile. Please give me step by step instructions on how to do this. I would like to take advantage of Publicmobile's refer-a-friend Summer offer, so I would like to d...

Resolved! I can't find my account

Hi I can't login every time when i want to pay.I tried only one times, but my account is already locked. please reset my password.

Resolved! $25 Refer-a-friend bonus

I just received an e-mail this morning from Public Mobile regarding a new $25 Refer-a-friend bonus. However, I helped out a friend with my referral code just last night, before I received the e-mail this morning. Would my friend and I still be eligib...

Resolved! Plan Change

If I change my plan to one with more data will I still keep my loyalty discounts and the 500 extra mb of data for auto pay?

Resolved! New sim not working

My number has been released by the old carrier and is in “limbo” so the port over procedure was unsuccessful to my Public Mobile sim. Help.

Resolved! USA Roaming - Can I call back to Canada

When I go to USA with buying the $20 Talk/Tex/ 250MB data add-on can I call to Canadian phone numbers without it costing me any extra $?

Resolved! Refund

accidentally over paid to my account $110 how can I get that money refunded to me?

Resolved! Promo $25

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Re: Paid more than $25 for one month of service

Hello,There have been a few times now that I've paid for my monthly account fee through the PM site but then also had it taken out of my bank account. How do I get help with getting this resolved/getting a refund please?

Resolved! International roaming

I'm going to travel to New Zealand. Does the public mobile got roaming service in NZ? Thanks

Resolved! 500 Bonus Int. Long Distant Minutes

Can I use the 500 Bonus Int. Long Distant Minutes I received back in January to make a call from the US to Canada or do the calls have to originate from Canada in order to count toward these minutes. I'm just wondering if I will need a US roaming tal...

All data eaten up in two days

Hi, hoping someone can help.Last weekend, just a few days after I signed up for public mobile, I got a message that I had used up 75% of all my data. I usually use about 500mb/ month, and I had signed up for 2.5 GB so this was surprising to me becaus...

Resolved! Locked Out Of Self Serve Account

I tried to log into my self serve account this morning and managed to get locked out.How do I go about gaining access again?

billing

I am registered for auto pay with my American Express card with payment due today yet I have no service ...????

Can’t get calls

I can’t get calls. I called my cell phone from home phone, the calls 1) straight to voicemail 2) cell phone not ringing 3) can you give me my 6-digit Ref. no.？ Thank you

Resolved! New System - New Rules?

Anybody else that have a grandfathered plan like me, who didn't change it but has now noticed that part of their services are lost. Yes I have a very basic plan for my phone with a grandfathered $25/mo plan that includes my minutes & 2G of data but w...

Resolved! Public Mobile data limit texts

Hi, I am confused as to why PM sends a text indicating I am 75% into my data allocation when it is only at 26% according to my account info. Anybody else a recipient of these incorrect text msg from PM?TIAyvrapx

Resolved! Service charge for Mastercard debit payment

Is there a service charge if you top up using Mastercard debit? I thought $48 was coming out but it actually debited $50.40. Credit on account was only $48.

Calls not coming through

I used a friend's phone to call my cell phone - the calls either 1) straight to voicemail or 2) doesn't ring on my cell. Can someone explain why? Thank you

Resolved! No instructions with my phone

Bought a phone that was supposed to have a sim card and there are no instructions with the phone so i cant figure out how to open it and see if the sim card is in it or not.

Location

Whenever I launch PM on my laptop, it says my location is ON. When I change it to BC, it'll stay there ...until I close out browser. When I relaunch PM later, it's back to ON.It's a small thing, but I kinda think it should know I'm in BC as that's wh...

Resolved! buy a phone webpage doesn't work

I have gone to the "shop phones" webpage and when I click on any of the listed phones (on the pic or on the "more detail" button) nothing happens. There does not appear to be a URL associated with the item. I have tried 4 different browsers (firefox,...

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