So, I'm locked out of my account, all I want to do is renew my plan. So each time I log in, and this has been happening for a long time now. I enter my account to log in, and it re-routes me to this security log in, well I agree since there is no other choice, and it claims to sent a code to my registered email, unfortunately it never does so I try time and time again, than I get fed up and reset my password, it sends me a SMS to my phone which the code works, than I go to log in, and it gets stuck in this never ending loop, it than says again after I've just reset my password, that it needs to verify who I am, and I've just reset my password hoping to bypass this (firewall) of a security system, which will not let me [pay my bill] to continue service. This is ridiculous to continue with this process every single month, someone on your end needs to investigate this and discontinue with the 'AI gone wild,' I need to pay my bill without being locked out of my account each and every single month.
edited by computergeek541: inappropriate title removed
