can not receive phone calls

[naz22]

Hi, I am not able to receive any phone calls as everyone who calls me tells me that it goes strait to my voice mail.  Also my outgoing calls are not working half the time.  I tried turning airplane mode on and off but it still does not work.  I also took my sim card out and put it in a new phone and the same issue is happening, it appears to be a network issue, please help.  Thank you.

[darlicious]

@naz22 

Setting your network mode to 3G only did not make any difference?

[naz22]

Thanks for all community reply messages. I opened a ticket, communicated with customer service, unfortunately the problem still on, looks like it is from Public Mobile network. 

[darlicious]

@naz22 

Did the problem begin after your renewal? It's likely a provisioning issue and it's best to contact customer support to reprovision your Sim card and reset your account as suggested by @Quigley. You can attempt a manual top up payment in your account as this can reprovision your Sim card but since full plan payments are required unless you already carry a balance that will allow a $1 top up payment this isn't a feasible troubleshooting tip for most unless desperate to restore affected services.

The other possibility is your location and connectivity to the 3G network which is a requirement for voice calls with pm. Try setting your network mode to 3G to seeing that fixes the calling issues as it could just be due to local cell tower equipment upgrades and a temporary issue that may last a couple of weeks.

[BKNS27]

@naz22 

If you are new to PM, did you reply to the text confirming you are porting over to PM with the old SIM in your phone?

If you an old member, check to see if there is an outage in your area so check the map:

https://istheservicedowncanada.com/status/telus 

[Quigley]

@naz22 

Try contacting a Public Mobile Customer Support Agent and have them look into your sim card and provisions.

Use the Chatbot Simon to get a service ticket started first.  They'll help you out.

[HALIMACS]

@naz22 

Did you respond YES to the port authorization request from prior provider if you moved your number here?

Try these fixes if not porting number:

• ensure airplane mode is not enabled

• ensure do not disturb is not enabled

• ensure the number calling you is not on a blocked senders list

• disable any call-forwarding features/settings

• turn off Bluetooth -- it's possible the 'ringing' is going through to a Bluetooth device instead of device's speakers

• remove and reinsert your SIM card

• reset network connections