Connecting to Network

[tristangre]

Bought sim card and activated it however nothing is working. Text messages phone calls or data. Additionally it says no service. Tried changing APN settings and resetting phone nothing works. Tried on another phone and same problem. Any way I can get help or get this resolved?

[Meow · Accepted solution]

---

@tristangre wrote:

Hi Hollister,

I chose a new number.

---

Most likely SIM is not properly provisioned. Contact agent for assistance.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[softech]

@tristangre the sim card you have was not probably provisioned.  But nonworry, it is an easy fix and you just need to open ticket with PM support and they can fix it easily. 

please open ticket via Chatbot

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Hollister]

---

@tristangre wrote:

Hi Hollister,

I chose a new number.

---

Try the steps mentioned above.

If none work contact an agent.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

[tristangre]

Hi Hollister,

I chose a new number.

[Hollister]

@tristangre 

Did you port a number over?

Try:

Rebooting

Resetting Network Settings 

Reinstalling sim card

Try sim in another unlocked phone