Community

xianzitian · ‎12-19-2022

I did not get SMS of Christmas gift. My friend already got it couple days ago. How can I ask for SMS?

Davidpublicmobi · ‎12-20-2022

You will have to submit a ticket to an agent through the customer service portal.

softech · ‎12-19-2022

@HALIMACS wrote:
Because you've been naughty, @xianzitian 🤣🤣🤣 (joking...)

With Public Mobile, everyone gets the gifts, naughty or nice!!!

.. as long as you pay the bill. 🤣🤣🤣

HALIMACS · ‎12-19-2022

Because you've been naughty, @xianzitian 🤣🤣🤣 (joking...)

With Public Mobile, everyone gets the gifts, naughty or nice!!!

Hollister · ‎12-19-2022

To confirm you have the promos after texting, log into self service and click on the spinner icon to refresh your page.

softech · ‎12-19-2022

no worry, everyone will have it

first try to send YES2 to shorcode 4911

if you got back a reply saying they will add it, good

if not, then just open ticket with PM Support and they will add it back for you.

Please open a ticket via Chatbot for PM Support :

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Handy1 · ‎12-19-2022

You can try texting 4911 YES2 of that dose t work you will need to submit a ticket to community agent

Why I did not get SMS of Christmas gift?