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12-27-2022 08:34 PM
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12-27-2022 08:37 PM
first try to send YES2 to shorcode 4911
if you got back a reply saying they will add it, good
if not, then just open ticket with PM Support and they will add it back for you.
Please open a ticket via Chatbot for PM Support :
1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
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12-27-2022 08:37 PM
Be sure to get this resolved before dec31 /2022
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12-27-2022 08:36 PM
First try texting YES2 4911 if that dose t work
Getting help from agent , through automation
- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Or get direct help from a agent right here in the community ( my preferred choice )
- Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to wjor
