@Tlase what was the exact error?
was the phone ever used on PM? there is a chance it was actually asking for a carrier unlock code which you have to get it from your old carrier
Depends on the error, here are what you can do
if it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased
If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there
If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this)
