2 weeks ago
- last edited
2 weeks ago
by
computergeek541
@CS_Agent @CS_Comms I recently added a voucher to my account because the update credit card feature is not working. When I check the payment history tab, the addition of the voucher and the purchase of my phone plan both show up, but my device is still not connecting to the network. How can you fix this ?
2 weeks ago
hi @SimonHarvey1 the My Account shows your service now active? Try reboot the phone and try your sim on another phone
2 weeks ago
have you tried rebooting your cell ?
2 weeks ago
@SimonHarvey1 wrote:@CS_Agent @CS_Comms I recently added a voucher to my account because the update credit card feature is not working. When I check the payment history tab, the addition of the voucher and the purchase of my phone plan both show up, but my device is still not connecting to the network. How can you fix this ?
Hey @SimonHarvey1
Try rebooting your phone. If that doesn't work, go into your account and make a payment. Just because a voucher is in your account, you need to make the payment. If it's not working then contact a CS Agent
You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage