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My holiday offer was not applied

Tamberk
Great Neighbour / Super Voisin
 
2 REPLIES 2

Handy1
Mayor / Maire

@Tamberk @Just follow @softech @advice and you surely will get the more is merrier bonus .once you do get it you also may have to refresh your page to actually see them in your account 

softech
Oracle
Oracle

@Tamberk 

 

first try to send YES2 to shorcode 4911 if you have not done so yet

 

if you got back a reply saying they will add it, good

if not, then just open ticket with PM Support and they will add it back for you. 

Please  open a ticket via Chatbot for PM Support :

 

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

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