Locked out of Self-Serve Account

[_Summer202286]

How do I reset my password when I receive a message stating "sorry you've been locked out of your account. Please contact Public Mobile for help" ? My account has been paid up until July 9th 2022. Thanks in advance.

[Yummy]

If forgotten password link does not work for you, only solution is agent:

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

[softech · Accepted solution]

@_Summer202286 wait an hour and try again

if fails , try the Gorgot Passwod link

or open ticket with PM

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[RossN]

@_Summer202286 @Hi if you tried too many times you may have to wait an hour then try again