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Reznale · 06-23-2023

I bought the 3gb data addon after it was changed to say "Any unused data or minutes will roll over to your next subscription.". I figured this would roll over indefinitely like before but after I've purchased it I can clearly see the 30 day expiry. I...

Reznale · 12-20-2018

My plan was due to renew tonight and it failed to renew properly, leaving me without any service. I'm on $40 for 5gb 3G data/unlimited canada (I believe before they changed it to 4.5gb + 500mb autopay?). Autopay added $40 to the account, the account ...

Reznale · 12-20-2018

So it's possible I caused this by logging into my account to check my data use on the account overview around an hour before the renew process? I was down to like 50mb of data and wanted to see how much I had left, then half an hour later all these p...

Reznale · 12-20-2018

Ok now when I log in, it says plan expired, so I let it renew it. Now I have service. Now the problem is that I was charged a full $40 again so $60 in total under transaction history, as i've been charged 3 times for "30 day plan: $10" and then $30 f...

Reznale · 02-16-2018

On a related note to this, Telus is also trying to kill koodo prepaid like they're trying to kill Public Mobile. I used Koodo prepaid before I came to public and it's basically like an early no-frills version of public mobile - the account management...

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Bought data addon, mislead on expiry

Plan failed to renew

Re: Plan failed to renew

Re: Plan failed to renew

Re: Switch to Koodo prepaid?