Bought data addon, mislead on expiry

[Reznale]

I bought the 3gb data addon after it was changed to say "Any unused data or minutes will roll over to your next subscription.". I figured this would roll over indefinitely like before but after I've purchased it I can clearly see the 30 day expiry. I would not have purchased it with the 30-day expiry in place. Can it please be refunded and removed from my account?

[VeryDiscouraged]

Know that now, but hit purchase before realizing that the Pm added expiry dates.

Otherwise I would have gotten a 200mb and not the 3gb🥺

[hTideGnow]

hi @VeryDiscouraged Yes  this is problem with the 30 days expiry. So, only buy enough for use till end of the cycle, don't buy more than you need

[VeryDiscouraged]

Same situation.

The kicker when your plan renews it will revert to using plan data and not the soon to expire add-on 

[softech · Accepted solution]

@Reznale if you have not used it, usually PM support able to reverse the transaction.  Especially with the confusing wordings, I think you have a reason to ask for it.  Please open a ticket with PM support by messaging them:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there