suggestions to help you resolve the activation problem:
Contact Public Mobile Support: Despite the difficulties you've encountered with customer service, it's still worth reaching out to Public Mobile's support team again. Try different communication channels such as phone, email, or social media to explain the situation and seek their assistance in resolving the activation issue.
Check Phone Compatibility: Ensure that your new phone is indeed compatible with Public Mobile's eSIM service. Public Mobile's website or customer support should provide a list of supported devices. Verify if your new phone meets the requirements for eSIM activation.
Clear App Data: If you're using the Public Mobile app, try clearing the app data/cache on your device and then restart the app. This can sometimes resolve technical issues that are preventing the activation process from progressing.
Try a Different Activation Method: If the app activation is not working, consider using an alternative activation method. Public Mobile may provide options such as website activation or contacting their support team directly to complete the activation.
edited by computergeek541: @HZWD As from the other thread, the crossed out content isn't how to contact customer service.
