Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi there, I want to sign in to my account however I can not recover because the recovery code was sent the the phone number and I wasn't able to get the code? Can you help me on how to log on to my account?
I notice there's a promotion of 20 GB plan for 29$ and my current plan is 35$ for 20$ GB. I'm unable to get the promotion when I log into my account, but I see the offer on the main website when I'm logged out. I know other providers have the same of...
signed up for an account yesterday, ported number from Virgin, people are not seeing my ported number when texting yet. What gives? I'm trying to run a business!
I did not receive my sim card. Ordered Feb 1, 24. I'm trying to submit a ticket but as they did not give me an order # in my confirmtaion email it won't let me submit the ticket. Should I just reorder the sim card?
Hello,the questions I have: (thanks in advance)-the promo says that it is 40$ per month. Should I expect the price in the future expire or change, or just switch over to a non promo price? I do not see an expiry date on the promo ... does that mean i...
I'm trying to activate sim and it keeps redirecting me to normal site upon login on app. Previously tried to do esim with no success so got a sim card and am trying to setup my device now.
I have been locked out of account for days now and can’t get any help!! I have changed passwords 10 times been redirected to enter code to change password, to enter code to change password to LOCKED OUT to change password to enter code! This is very ...
I got the test from the old carrier and responded. They were sorry to see me go of course but nothing works on this phone now. I don't know if I need to change some setting or if the old sim card needs to come out. I have an esim from PM.
Hi,After two weeks of using my ported number (originally Virgin), I receive this message:"Public Mobile message: We've attempted to reach you to let you know that we've been unable totransfer your current phone number to Public Mobile. In the meantim...
I am unable to verify my Whatsapp account during setup due to not receiving the associated sms.I am at a loss as to what the problem is. Could it be that public mobile plans do not accept international texts?
I cannot text or call from the U.S. despite paying for addons to allow me to roam in the U.S. I have WIFI access but can not use the phone data. I have lots of credit. I have reset the phone as per the instructions on the web site. HELP I have some ...
hiI tried resetting net work on my iphone but it has not changed the lte latency Latency is not as bad on 3G but speeds are pretty slow. Havent had this issue beforePossible esim?
Hello! I need a phone update and I'd like to buy the google pixel 8. Does anyone know if this will work with Public Mobile? I've checked their compatibility lists and it doesn't look like it's supported - but that seems bizarre to me. I thought I'...
Although I received a confirmation text from Public Mobile, I didn't receive a confirmation text from my old provider during the porting process. I have 2 cellular lines, but only the old carrier is providing service, not Public Mobile's line. I ne...
I was away and had not paid for the past 2 months. Today tried to log into my account but it does not load up. I did get the code via email to log in but my account does not show any details.
I am on the legacy rewards system. I have autopay enabled with a Vanilla Visa Prepaid card. I always pay by vouchers. I got a message from Public Mobile that the card will be expiring. Since the card is only there for the autopay reward and I pay by ...
My old credit card was expired. I tried many times to change my new one on the website, but could not. always see the following:"Sorry, we’re not able to process this request at this time. Please try again later." Somebody can help?Thanks
