If you're unable to make or receive calls and you haven't requested a number transfer, there could be a few possible scenarios causing this issue. Here are some common reasons and the best possible solutions for each:
1. Network connectivity issue: Ensure that you have a stable network signal. Check if you're in an area with good coverage or try restarting your phone to refresh the network connection.
2. Incorrect network settings: Verify that your phone's network settings are correct. Ensure that the "Airplane Mode" is turned off and that your phone is set to use the correct network (e.g., 4G/LTE or 3G).
3. Account or payment issue: Ensure that your Public Mobile account is active and in good standing. Check if your payment is up to date and that you have sufficient funds in your account. If there are any issues, contact Public Mobile customer support for assistance.
4. Phone or SIM card issue: Try inserting your SIM card into another phone to see if the issue persists. If the problem is with the SIM card, you may need to replace it. Contact Public Mobile customer support to order a new SIM card if necessary.
5. Network outage or maintenance: Check if there are any reported network outages or maintenance activities in your area. If so, you may need to wait until the issue is resolved. Public Mobile's website or customer support can provide information on any known network issues.
If none of these solutions resolve the problem, it would be best to contact Public Mobile's customer support directly. They will have access to your account details and can provide personalized assistance to troubleshoot and resolve the issue you're experiencing.
