Locked Out Need to Cancel

[alvis709]

I am locked out and have transferred my number. 

My password is no good anymore. 

Will not send an email. 

Will not send a text to my new phone. 

Been paying for 2 phones going on 2 months now. 

I cannot afford this please help. 

I need to cancel. 

[darlicious]

@alvis709 

When was your last renewal with public mobile? (Or the date of the last autopay charge for your plan amount?) When did you port out?

[Handy1]

@alvis709  sounds like you need support for this 

Getting support / submit ticket

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• you can send a private message   To CS_Agents by clicking here.

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[softech]

@alvis709   if you have successfully ported out, you won't be able to login to My Account any more as your account is closed.  and Yes, PM shouldn't be continue charging

Please message them directly here and arrange for refund:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there