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Payment

Unboundstash
Great Neighbour / Super Voisin

I have been trying to make a payment for 3 days online.  It keeps saying technical difficulties when I try to pay online.  When I try to pay over the phone, it says its unable to process the transaction.  I have tried my Visa debit as well as my credit card and neither work(the app DID suggest maybe I dont have the funds as a solution, but I checked that of course)...now my plan is suspended and I cant find anyone to help me solve this

1 ACCEPTED SOLUTION

Accepted Solutions

Yummy
Mayor / Maire

Usually using different browser on computer helps. Or incognito mode.

If everything fails, contact agent for assistance.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.

View solution in original post

3 REPLIES 3

Yummy
Mayor / Maire

Usually using different browser on computer helps. Or incognito mode.

If everything fails, contact agent for assistance.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.

will13am
Oracle
Oracle

@Unboundstash , you might need CSA support because your payment cards could be locked out due to too many failed attempts.

Timer
Model Citizen / Citoyen Modèle

@Unboundstash 

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to payment,,, manage payment method and update card information and save payment.

 

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

 

until you complete updated credit card payment use vouchers,

 

if you need ASAP to make payment you can go to Shell Stations to purchase vouchers

and add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

 

Official list of retailers location sell:  vouchers
 
or contact to support team by CS_Agent