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My Plan details dont have the promotion

melmcbain
Good Citizen / Bon Citoyen

I had signed up for a promotion $25 data plan 2GB+2GB plan

However, I was surprised to be constantly getting a notification of the data plan limit reached.

Upon checking my account it shows a 1GB plan

1 ACCEPTED SOLUTION

Accepted Solutions

Lux
Great Citizen / Super Citoyen

When did you get the promotion / How long has it been since you joined Public Mobile?

 

You can try contacting a representative by doing the following:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

View solution in original post

10 REPLIES 10

Lux
Great Citizen / Super Citoyen

When did you get the promotion / How long has it been since you joined Public Mobile?

 

You can try contacting a representative by doing the following:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

BKNS27
Mayor / Maire

@melmcbain 

Not sure if this promotion ever existed.

$25 plan with 4gb? 
Never seen such a promo.

Yummy
Mayor / Maire

What kind of promo was that? I do not recall seeing such promo for PM service.

Have you Ever seen on your account 2+2GB of data?

Timer
Model Citizen / Citoyen Modèle

@melmcbain 

not have promotion $25 data plan 2GB+2GB,

 

promotion is for 2GB data free for 12 or 6 month, 

check out in here:  https://publicmobile.ca/en/on

 

your plan for $25 has just 1GB + 2GB data free for 12 or 6 month.

 

maybe the promo you have is end then you will not see it anymore and you will just get 1GB data.

 

 

JL9
Mayor / Maire

I'm assuming you mean 3GB in total instead of 4. If you never received it for the 6 or 12 months but you activated it when it was still available, you can get a CSA to manually add it for you 

melmcbain
Good Citizen / Bon Citoyen

Over 2 years now

 

melmcbain
Good Citizen / Bon Citoyen

It was a one time 1 day offer Been 2 years now since I'm on the plan

 

 

melmcbain
Good Citizen / Bon Citoyen

Yes I did and it seems to have changed than what it was before where it mentioned 2gb+2gb previuosly Now show 1Gb for $25? 

melmcbain
Good Citizen / Bon Citoyen

I don't even see the +2GB you speak about