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Which countries included in International minutes plans

tatianago
Great Neighbour / Super Voisin

Hi.

 

I have the following addons on my account:

1) 400 mins - $0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US)
2) 500 mins - $0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US
3) 500 mins - 500 one-time Int'l LD bonus

Which countries are included in each one of the addons?

Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions

dust2dust
Mayor / Maire

Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela

View solution in original post

11 REPLIES 11

Lux
Great Citizen / Super Citoyen

If you go to Shop > Plans > Add-Ons, you'll see a long list.

 

https://www.publicmobile.ca/en/bc/plans

 

dust2dust
Mayor / Maire

Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela

tatianago
Great Neighbour / Super Voisin

I would like to get an official reply from Public Mobile representative please.

Lux
Great Citizen / Super Citoyen

You can contact an agent by doing the following:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent


@tatianago wrote:

I would like to get an official reply from Public Mobile representative please.


https://productioncommunity.publicmobile.ca/t5/Announcements/Update-More-is-Merrier-is-back/td-p/751...


@tatianago wrote:

I would like to get an official reply from Public Mobile representative please.


HI @tatianago   I think you got the correct answer from us already

 

But if you want it official, open ticket :

 

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

 

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

 

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 


@Lux wrote:

If you go to Shop > Plans > Add-Ons, you'll see a long list.

 

https://www.publicmobile.ca/en/bc/plans

 


That list can't be relied upon because the free giveaway add-ons were advertised as including calls to different countries than the paid add-ons.


@Lux wrote:

You can contact an agent by doing the following:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent


@Lux @hTideGnow 

 

This is something that a customer support agent doesn't need to be contacted about.  Not only will it unnecessarily consume the time of the CSA, but it will unnecessarily use up the customer's time as well.

@computergeek541- Nice save with the duplicate redundant reply that one of the oracles properly thankfully removes on a continuing basis 🙂