Which countries included in International minutes plans

[tatianago]

Hi.

I have the following addons on my account:

1) 400 mins - $0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US)
2) 500 mins - $0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US
3) 500 mins - 500 one-time Int'l LD bonus

Which countries are included in each one of the addons?

Thank you!

[RangerYYC]

Countries included in international long distance include: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada. Any unused minutes will roll over to your next cycle.

[Luddite]

@tatianago  Just try a number you would like to call. If it connects, that country is included; if not then it's excluded andyou will not be charged.

[computergeek541]

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@dust2dust wrote:

@computergeek541- Nice save with the duplicate redundant reply that one of the oracles properly thankfully removes on a continuing basis 🙂

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I can miss seeing something too.  I ended up removing my own duplcate reply.

[dust2dust]

@computergeek541- Nice save with the duplicate redundant reply that one of the oracles properly thankfully removes on a continuing basis 🙂

[computergeek541]

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@Lux wrote:

You can contact an agent by doing the following:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

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@Lux @hTideGnow 

This is something that a customer support agent doesn't need to be contacted about.  Not only will it unnecessarily consume the time of the CSA, but it will unnecessarily use up the customer's time as well.

[computergeek541]

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@Lux wrote:

If you go to Shop > Plans > Add-Ons, you'll see a long list.

https://www.publicmobile.ca/en/bc/plans

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That list can't be relied upon because the free giveaway add-ons were advertised as including calls to different countries than the paid add-ons.

[hTideGnow]

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@tatianago wrote:

I would like to get an official reply from Public Mobile representative please.

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HI @tatianago   I think you got the correct answer from us already

But if you want it official, open ticket :

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

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@tatianago wrote:

I would like to get an official reply from Public Mobile representative please.

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https://productioncommunity.publicmobile.ca/t5/Announcements/Update-More-is-Merrier-is-back/td-p/751...

[Lux]

You can contact an agent by doing the following:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[tatianago]

I would like to get an official reply from Public Mobile representative please.

[dust2dust · Accepted solution]

Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela

[Lux]

If you go to Shop > Plans > Add-Ons, you'll see a long list.

https://www.publicmobile.ca/en/bc/plans