Data Connectivity Problem

[Felixbthe1]

Hi I have 1 GB on my plan but I am unable to connect to it, any help would be appreciated, thanks

[will13am]

@Felixbthe1 , problems with getting mobile data is usually associated with APN settings.  I suggest performing a network reset if such function exists in the phone settings menu.  Check that the following APN is set on the phone.

APN Settings:
Name: Public Mobile
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,supl
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified

[gblackma]

@Felixbthe1 enable data and try sending an mms text message. If it works, you should be able to access data. If it doesn't. It's probably your APN settings.  For better gelp. Wjats the make and model of your phone?  Thanks.

[cellphoneuser1]

@Felixbthe1 

Did the data work ever? Go in account and look for amount of data remaining.

[gpixel]

@Felixbthe1 hi what's the make and model of the device? 

• enable/disable airplane mode
• reset your network settings
• turn off your device remove the sim turn your device on and reinstall