How do I refund a new plan?

[maren2kool]

Hello everyone,

I just got new plan yesterday and was very excited to use the service but my phone is telling me "mobile network not available". I am located in oshawa, on, l1g 0c6. 

Bottomline is that I need phone service to use today so i'm forced to go out and get a phone plan at the mall right now. I paid for 1 month subscription, how do i get refund?

Thanks

[maren2kool]

I just want to say thank you to everyone who gave support to this issue.

I got in contact with the mods through private messaging. I did not ever get the phone to work. they issued me a refund.

Thanks Everyone 🙂

[ShawnC13]

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@wetcoaster wrote:

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@ShawnC13 wrote:

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@maren2kool wrote:

I used my phone in st.vincent and grenada - caribbean countries.

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I am on my phone so not sure how it looks on a computer but this phone isn't 100% compatible you might be in an area that doesn't have the right bands .https://www.frequencycheck.com/carrier-compatibility/EzWCL/samsung-sm-g900v-galaxy-s5-lte-a-samsung-...

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@ShawnC13

Also on my phone, so same limitation.... However, your link suggests that the phone should work on 3G bands for talk and text, and B4 is available for LTE.

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I swiped through the ads and missed the part above it.  I thought there was only one chart.  Thanks for pointing that out

[wetcoaster]

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@ShawnC13 wrote:

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@maren2kool wrote:

I used my phone in st.vincent and grenada - caribbean countries.

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I am on my phone so not sure how it looks on a computer but this phone isn't 100% compatible you might be in an area that doesn't have the right bands .https://www.frequencycheck.com/carrier-compatibility/EzWCL/samsung-sm-g900v-galaxy-s5-lte-a-samsung-...

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@ShawnC13

Also on my phone, so same limitation.... However, your link suggests that the phone should work on 3G bands for talk and text, and B4 is available for LTE.

[ShawnC13]

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@maren2kool wrote:

I used my phone in st.vincent and grenada - caribbean countries.

---

I am on my phone so not sure how it looks on a computer but this phone isn't 100% compatible you might be in an area that doesn't have the right bands .https://www.frequencycheck.com/carrier-compatibility/EzWCL/samsung-sm-g900v-galaxy-s5-lte-a-samsung-...

[wetcoaster]

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@maren2kool wrote:

whats the lost/stolen trick?

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Go into self serve, report the phone as lost, turn phone off, wait 10minutes or so, go back and report phone as found, turn phone back on.

[wetcoaster]

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@maren2kool wrote:

specific model is:  sm-g900v

i just checked networks and my network was set to global. So i did a scan and telus, rogers, bell and home came up. I tried connecting to home and telus to see what would happen but it did not connect.

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Since it seems to detect Canadian frequencies... What happens if you choose Telus? (That's the network Public Mobile is running on)

Have you tried a network reset? (Factory reset after backing up all your stuff would be a last resort.)

Oh, and, does your self serve account show all the proper information? You could also try the lost/found procedure to to reset that side of the equation.

[maren2kool]

whats the lost/stolen trick?

[Anonymous]

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@maren2kool wrote:

specific model is:  sm-g900v

i just checked networks and my network was set to global. So i did a scan and telus, rogers, bell and home came up. I tried connecting to home and telus to see what would happen but it did not connect.

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This site has some information for those that can remember PM frequencies before I go looking.

Edit: It seems to me that the phone *should* work. Interesting that you can't scan and find PM. Maybe the SIM number wasn't typed in correctly? Maybe the lost/stolen trick might re-activate?

[maren2kool]

I used my phone in st.vincent and grenada - caribbean countries.

[maren2kool]

specific model is:  sm-g900v

i just checked networks and my network was set to global. So i did a scan and telus, rogers, bell and home came up. I tried connecting to home and telus to see what would happen but it did not connect.

[ShawnC13]

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@maren2kool wrote:

I have a samsung s5. i did an imei# check and system said my phone is compatible. I just moved to canada with my own unlocked phone so i got a new phone number from public mobile yesterday. no porting.

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I could only find the s5610 & s5611 listed in will my phone work and neither will work on PM. Hopefully you will have a sub model not listed do you know exactly the full model number

[ShawnC13]

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@Chanah wrote:

I don't know if this will help, but check your APN settings. You can find the public mobile ones here: https://apn-canada.gishan.net/en/apn/public-mobile

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That won't help connection to the cellular network for the phone.  @maren2kool what countries did you use your phone in before?  I am wondering if it has the right Network bands for Canada

[Chanah]

I don't know if this will help, but check your APN settings. You can find the public mobile ones here: https://apn-canada.gishan.net/en/apn/public-mobile

[Anonymous]

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@maren2kool wrote:

yes, i have had prepaid service in 2 different countries before coming to canada.

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Not quite what I asked but ok. Is your phone network settings set to auto or is it set to some other carrier?

Which specific model of the S5 is it?

[maren2kool]

I have never had service in canada but i have had prepaid service in 2 different countries before coming to canada.

[Anonymous]

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@maren2kool wrote:

I just checked willmyphonework.net but my phone model isn't in the list.

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Did you have service somewhere else in Canada before coming here?

[maren2kool]

I've used multiple sim cards in this phone before so it's not locked.

[maren2kool]

I just checked willmyphonework.net but my phone model isn't in the list.

[Anonymous]

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@maren2kool wrote:

I have a samsung s5. i did an imei# check and system said my phone is compatible. I just moved to canada with my own unlocked phone so i got a new phone number from public mobile yesterday. no porting.

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Did you check willmyphonework.net?

Samsung are notorious for locking to the first SIM inserted. Maybe it's actually locked. They have a very helpful unlock service.

[maren2kool]

WOW! 

Lesson learned.

Thanks for your response.

[rborduas]

Hi, sorry no refund on prepaid plan, i don't think it's a network problem in this area, maybe your phone ?

[maren2kool]

I have a samsung s5. i did an imei# check and system said my phone is compatible. I just moved to canada with my own unlocked phone so i got a new phone number from public mobile yesterday. no porting.

[Anonymous]

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@maren2kool wrote:

Hello everyone,

I just got new plan yesterday and was very excited to use the service but my phone is telling me "mobile network not available". I am located in oshawa, on, l1g 0c6. 

Bottomline is that I need phone service to use today so i'm forced to go out and get a phone plan at the mall right now. I paid for 1 month subscription, how do i get refund?

Thanks

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What make and complete model is your phone?

Did you port a number over or select a new number from here?