@FrancisC wrote:
Hi everyone,
I just recently ported to Public Mobile on Wednesday, and ported my number from a previous provider. It said it was completed on self serve. received a couple texts from Public Mobile to complete port and contact them but I guess its only done though the community. I can do everything except get incoming phone calls. I still get the phone calls sent to my old provider which is Virgin mobile. It seems the port has not been completed, as my virgin account is still active as of today. I searched the forums and have pm the moderator team. I apoligize I sent 3 pm's I didnt realize I had to include some personal info until I seached this topic. Anyways does anyone know what I can do? Or how long this process can take? I read it can take up to 48 hrs during their hours and it has already passed that time frame. Thanks to everyone on this forum for your assistance. Have a good Sunday!
Self Serve saying "successful" means nothing. It does not mean that your number was ported over. This message only means that Public Mobile has received your request and assigned the phone number to the account. That happens immediately and does not mean that the other carrier has approved the request. The message is not meant to be any indications of the actual staus of the phone number transfer.
Ignore the instructions in the text message sent to you. There is no "contact us and sim activation form", or whatever they call it. That text message means that your number portability request has failed. Since you've already contacted the moderators, it's now a waiting game.
