Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey team, I've never added the US package but I will be traveling soon. Do I have to buy it at the start of the 3 month auto pay, or can I add it the day before I go traveling? Am I hooped if Im going to be down there for more than 2 weeks? What's ...
i wanted my old plan back but now i have to go threw here i have no pin now so they cant help me ....says customer service so whats up?
Hey there! I ported my number over from Rogers about 2-3 hours ago and I received a text message from PM saying the port was completed successfully. It looks like my number came over, but now when I make outgoing calls it says "Private Number" and an...
i cannot get to my selfserve account
Hello I just activated my phone yesterday. I am able to send calls, check data, and send and receive text messages. However I cannot receive phone calls. As soon as someone tries dialing my number it keeps coming up as "an unregistered number." Using...
Date Transaction Type Credit (Payments) Debit (Charges) BalanceMar 16, 2018US Roaming - Talk Text (10-day) / Itinérance aux É.-U. - Appels + textos (10-jours) $15.00$0.00Mar 14, 2018Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit$15.00 $15.00 how ...
Hi all,I just bought a new phone (Doogee s60) and transferred over my sim from my old samsung. I am able to connect to the network no problem. At first i couldnt send or receive any pictures until i added the APN settings. Now i am able to receive pi...
I have No Service? I am not a new customer and my account renews next month Have No Service for a day now
According to Koodo's website, I'll "still have service with Public until my Koodo package arrives", but like many other people who ordered a week ago my Koodo SIM hasn't even shipped yet.
Lost my phone, put it in "lost/stolen" status a couple of days ago. Already had a new PM sim, so my phone arrived today and I tried to change the sim. Won't work at all, just keeps saying "generic error." What does a person do here?
Hello! My previous plan has expired March 12. I want to change my plan now. My account is topped up and when I choose change plan it does not allow me, as it says Change plan at next renewal date. So, how do I switch to the new plan right away, as I ...
I purchased a brand new Alcatel pixi 4 4060s today with new sim card, installed it, paid for one month usage and no network available is the message i get when trying to make calls. Did I just waste my money or is there a trick to this please help i...
I've been trying to reset my password but the email keeps coming in late! >=( I sent a Private message to the moderators 3 hours ago and still no response. Is anyone working here? HELLO!!!!!
Not sure if anyone experience this but I was trying to porting my activate public mobile number, but it failed because it's deactivated. I was on the phone with the activate number when then ported. My phone was disconnected and the porting fail. Now...
I receive text, pictures, and can send text and pictures. My data works and I can call out. When somone calls my number a complete stranger answers in a different language. I chose a new number in public mobile. Also usually in NB cell to cell is not...
My current balance in my account is $74 my renew date was yesterday March 15th and it was on auto pay but the amount in the account remains $74 and now it says that I'm suspended Why didn't it take the $74 off my balance in the account all of the fe...
Hello, My new phone can call and text to my father and mom, but I can't receive any call from my father and mom. And I got a message ,"Public Mobile here: To complete your request to move to Public Mobile, please go to Publicmobile.ca, click Contact ...
I was away for 10 days and realized that messages sent to me never appeared in my phone upon my return. I had Bell before and all messages was retrieved upon my return. How long do text stay in the system?
Hello all, I recently did the Koodo switch promo a few days ago and currently waiting for the account to be approved and activated. However, my Public Mobile plan is set to be renewed this Saturday March 17th. I don't want to be charged for 90 days o...
Someone answer me! Ive sent two messages to mods! I want the $30 1gb plan. Been with Public for less than a month.
Please help! I forgot account password and account was locked. I was not able to recover my password. Please help. Thank you!
Will this budget phone (available on Amazon.ca) work on Public Mobile Network? Dual Main Camera: Wide angle lens 12MP 1.25m f / 2.2 and Telephoto lens 12MP 1.0 m, f / 2.6 Snapdragon 625, octa-core 2.0GHz, Adreno 506 650MHz graphics processor Networks...
I ve boguht an iphone 7 from a friend, who was with TELUS, now inserting my old Sim card from public mobile, says that it cant be used on this before being unlocked, can u help me? IMEI+++++++++ thx!
Can you reset my self serve account? Thanks.
Set up an account for parents and can’t remember which email was used. How can I retrieve the email?
Has anyone been able to take advantage of the PM switchover promo ($40/6GB) and then add other members of your household to your bill (or even separate bills all under the same address) with them having the same plan? ie. Can I switch to this new pro...
I have a friend who is looking for a cell provider... and I told him about PM. I personnaly have a very good plan, 90days, 6gb LTE, Province unlimitted for a cheap price...My plan comes from a promotion like 2 years ago. Would it possible for him to...
Hi,I just received another message from PM saying they extended the $40 6GB promo.However, the message didn't say the deadline to join?Can moderator clarify what is the last day to get this deal?@CS_Agent Thanks
Just got this message. They are really trying hard...in case you forgot...
Hi,I did a search for this topic, but couldn't find recent info (so sorry if it is a repetitive topic). My boyfriend (which I brought to PM) told me he had a call today from Koodo. They tried to convince him to go with them... and told him that PM is...
