URGENT: Moms account is locked out

[daviddang]

My moms account is locked out, even when we try to reset password it still locked, need help ASAP please!

[Finn_Meo]

I think it’s the best to try to connect to a virtual agent

[Andy85]

Hey @daviddang,

Try clearing your cache and attempt to sign in using an incognito web browser. That could help. Otherwise, the account might unlock in 1 or 2 hours. I would try signing back in again after. If it still doesn't work, I would open a ticket using the link suggested by @Handy1  and @TheSterlinger 

[Handy1]

@daviddang  Wait one full hour and try again if you haven’t already incognito price mode or from another device or APP even if still no luck please submit ticket with support to help you gain access 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[TheSterlinger · Accepted solution]

After a couple attempts account gets locked. Wait an hour or so, and then try again. If you don’t remember the password the click Forgot Password and reset it.

If after that, it still doesn’t work then contact a Public Mobile CS agent, please note that they are experiencing a higher wait times and usual and you might have to wait a bit longer. Click the link below to speak to one of the CS agents.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437