Change email

[Kenn2023]

I want to change the email address to something else on this account. I was able to change it. But now I want to change it to something else so my mom can add a plan. 

[hTideGnow · Accepted solution]

HI @Kenn2023 

are you trying to use an email address that might have used on another PM account before? maybe any account that already cancelled?  The system will still keep the old email address and you will need agent to remove it before you can reuse it.  Submit ticket with agent and they will check:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Kenn2023 I wonder if it blocks you from that particular email address

Try again using Incgonito mode and try a different email address

if nothing works, engage support here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[esjliv]

@Kenn2023 can you try to log out of My Account, then open a tab in incognito/private mode to try again?

[Handy1]

@Kenn2023  If you trying to reuse the same email as before then you will need supports help . You can only have one unique email per account . And any time  I left and came  back I used a different email 

[Kenn2023]

When I try to change it. It says policy failed validation.  Do I need support 

[softech]

@Kenn2023 

you can change your email by updating the EverSafe ID from Profile page:

https://myaccount.publicmobile.ca/en/account/my-profile

[Handy1]

@Kenn2023  You can change your email in your account profile page tap manage ever safe and change the email there . But if you’re wanting to add a second account your need to create a whole new account with its own email for your mom . Only 1phone number per account with its own email