Payment failed!!??

[Sashelle]

What do I do?! I’ve tried 2 different cards, looked over everything, tried the app and the website and still!!! “Payment failed please try again with a different payment method”

[Priority]

Could this be an issue with the Postal Code + Billing Address by chance?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Postal-Code-Issue/td-p/1040097

[Handy1]

@Sashelle  To many failed attempts and you should wait one full hour before trying again and when you do try incognito mode private mode or use a different device . Clear app cache or un install it and re install see if that helps . If no luck use this direct link to support to help update for you 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Sashelle]

I waited an hour already and it still never worked..and my postal code is correct

[dust2dust]

Wait an hour and try again. And only try twice per hour. Is it possible that your postal code is from a new area?