Cannot login to set up SIM card

[Jman73]

I am trying to set up my SIM card but it will not let me login to do so

[hTideGnow]

HI @Tom26 

you do NOT activate or Subscribe

what you need to do , go to My Account, Profile, click on the pencil besides the sim card to update the sim number.

if you have trouble logging into My Account because of 2FA, then click "Didn't receive code?" and then Send email

if you don't see send email as a choice, then submit a ticket with CS agent and  they will update it for you

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Tom26]

have an account and lost phone, trying to activate new sim for new phone on old account

[Tom26]

Thanks, didn't get the email option, have submitted a ticket

[hTideGnow]

HI @Jman73 

are you setting up new accounts or replacing sim card on exciting account?

if new activation, did you try using the app?  

[hTideGnow]

hi @Tom26 

yours could be different.    did you try to click "didn't receive code?" and see if email is an option?

if it is not there, please submit a ticket with CS agent:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Tom26]

I'm having same problem, lost phone, cannot access acount because of eversafe sending SMS to a phone I've lost, currently in this chat on.my wife's account

[dust2dust]

Do you mean you have an account already and you want to change the sim on it? Or are you trying to sign up as a new customer? Did you start into the sign up process rather than login?