Difficulty registering my New SIM Card for New Service. Redmi Note 8 phone.

[MrOstrowski]

• I entered my New SIM Card info & selected a 204 Manitoba number,... It immediately said,... There was a problem to contact customer support.

Help

[BKNS27]

@MrOstrowski 

My friend have the Redmi Note 8 Pro and he didn’t have any issues using PM.

Just activate the SIM on the PM app as noted by others.

[hairbag1]

@MrOstrowski 

make sure you're using the PM app to activate your new PM account. Once successful, you can delete that app, if you want to just use laptop.

[JRod · Accepted solution]

Hello! 


The best way to contact customer support is through the community mailbox. 

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

As you are a new customer and having a activation issue you might also be interested in trying out a newer live chat support for new customers:

https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en