Subscription Not Activated

[Lcoghlan]

I'm trying to finish setting up my eSim and my account is currently stuck on Step 6 of 6: Activate "Subscription Not Activated" and to Get Support. However that seems to be going in a circle to no avail and I have messaged the CS_Agent.

[wpgDude]

I'm in the same boat and customer support never seems to be available.  Very frustrating.  Is there anyway that I can cancel and start again and get a regular sim vs e-sim?

[LD90]

I'm in the same situation and need help!

[BKNS27 · Accepted solution]

@Lcoghlan 

Best to contact a CS_Agent to help you complete the activation at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Lcoghlan]

I've been trying to activate the eSim via the Public Mobile App

[BKNS27]

@Lcoghlan 

Did you activate your SIM on the PM app because it won’t be completed on the PM website.

The website is used to manage your account.