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Sim card swap

Great Neighbour / Super Voisin

I lost my Sim card so ordered a new one but can't swap to new one


Model Citizen / Citoyen Modèle

Hi @Isack 

logout and close all browser and clear cache / cookies / open inPrivate mode,from computer.

And are you doing this on a non-mobile browser? Or on your phone. The site just works better not on a phone. Go figure. A cell phone provider that has trouble with their mobile functions. Give it a try and see what happens.

Great Neighbour / Super Voisin

I type my number in but when I click accept the number disappears and nothing happens 



Mayor / Maire

What are you seeing that you think you can't? Is it that when you type in the new number that it just doesn't go in? If so then try doing the function on a non-mobile browser like a laptop/desktop.

Or is it as the other user said, you can't seem to get there to do it?

Mayor / Maire


My account

Legend  and features

Change plan / update cc /auto pay



Account #/ change # port /swap SIM



@Isack  you got the new card already?


you can login to My Account using only desktop and laptop (not mobile phone as it won't work), click quick link on top right and then select Change Sim card and follow the steps


Mayor / Maire

@Isack  - ensure you reactive or resume your services if you have not already done so. So, if you listed it lost/stolen, go back and resume/reactivate.


See "How To Change Your SIM Card" at the bottom of this Help Article:


If issues with your My Account, click here to request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP


Need Help? Let's chat.