extra charge on my credit card

[marknembhard]

Hi, does anyone know why my credit is charged and extra $16.95. the charge show up as public mobile self. can anyone help.

Thanks

[marknembhard]

Hi this is what i see. 

Subscription

$35 ULCW-US-MEX Base Plan-50GB-5G

Add-Ons Usage

Reward Canada Talk 500

Do you know how to remove that usage add on, as i did not put it on. The plan i have is the can-us-mexico plan with data.  

[softech]

@marknembhard $16.95 is $15+ tax

Do you have a $15 plan?  Did you make a $15 add-on purchase ? 

Login My Account and check the Payment history page to confirm:

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

[Handy1]

@marknembhard  If one charge is just pending and the other charge is posted then the pending charge should fall off . But if both charges are posted then you need to contact support to fix 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

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