Unable to use data

[vidishar]

Recently transferred from other mobile carrier to public mobile. Account, payment, plan everything is done. Getting full signals but unable to use data. I am using android device.

[Kstar1]

Do a hard reset

[hTideGnow · Accepted solution]

HI @vidishar   

Check the APN settings

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone

if it is an LG, you certainly need to Reset All Network

[dust2dust]

Check the APN settings. Of course the obvious turn on the data.

[softech]

@vidishar   what kind of phone is that? brand and model?

First try to "Reset all network" and see if it helps

Also, you might want to try the PM sim card in another phone

Another phone to check is to check the APN settings, maybe you can follow this and update it accordingly

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

         or    default,mms,agps,supl,fota,hipri

           (might need to include dun for hotspot)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

                or  Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

[LoveNature]

@vidishar 

reset network, and reboot device.