Data

[Gemma4]

Purchased data and does not work when not around wifi

[hTideGnow]

hi @Gemma4 

make sure no data limit is enabled on your phone 

then Reboot your phone and try again

if same , using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in) and confirm if it shows the extra data there.  And ask PM agent to check for you as well.  Submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Chalupa_Batman]

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@Gemma4 wrote:

Purchased data and does not work when not around wifi

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Hello @Gemma4 

As @Meow mentioned, go into your account and check your purchases and make sure you did indeed purchase it. If you did, then turn your phone's Airplane mode on for 10 minutes, turn off for 5 and restart your phone and turn off Airplane mode. This will reconnect your SIM card to the network and your data should start working.

[Meow]

Check your account is you REALY see data add-on is properly added.

Reboot your phone, check again. Use computer to access your PM account.