@Diane71 usually within only couple hours.
There have been some issue with the ticketing system and that could be why there is such a delay
Please message PM support directly again:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
