top ups

[miriamb]

I paid for wrong top up. I bought usa data/long distance top up. I would like a refund for that, or an exchange for something i could use would be awesome.

[softech]

@miriamb   Possible.  Plese message support and ask them to reverse the transaction so you can re-buy the correct one:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[hTideGnow · Accepted solution]

HI @miriamb 

CS agent likely able to either swtich it or put the fund back to your account, please open submit a ticket:

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437