Not receiving calls or texts

[meloleon]

I activated my account yesterday but I can't receive texts or calls. When someone calls, they get a message saying the number is not in service. 

My internet seems to be working and I can call but not text. This is a new number, I didn't transfer the number from another company.

My phone is a Pixel 3 and it's compatible. I don't know what's going on and how to fix it. 

[NdeyA]

i would turn off wait and restart. if your wifi is working and you can call that means you already setup..it should work  

[Patchio]

@meloleon 

Have you tried taking the SIM card out of the Pixel 3 and re-inserting it?

If you didn’t transfer or port in a number from a different provider, you may need to contact customer support to get them to reset/re-provision your account on the back end. 

Here’s the link to private message the CS_Agent account:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

With this method, you will need to check your private message inbox (i.e., see the envelope icon at the upper right corner of the Community website).

Be prepared to verify and confirm ownership of the account by answering multiple questions, such as:

• Your first and last name
• Public Mobile Phone Number 
• Pin number 

[BKNS27]

@meloleon 

Did you port your old number over to PM? If you did, the most important step in completing the porting is to reply with YES to the text with your old SIM in your phone. You have 90 minutes to reply or you will experience incomplete calling or texting.

Did you miss this step?

If you picked a new number, reboot your phone by powering it off then back on and see if that helps.

[computergeek541]

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@meloleon wrote:

I activated my account yesterday but I can't receive texts or calls. When someone calls, they get a message saying the number is not in service. 

My internet seems to be working and I can call but not text. This is a new number, I didn't transfer the number from another company.

My phone is a Pixel 3 and it's compatible. I don't know what's going on and how to fix it. 

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This sounds to be a failed number port. Normally, the chatbot would be used to open a ticket, but there are some tempoary issues with the ticketing process. Please send a private message to the username CS_Agent to get the number porting fixed.