Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@All This is what I get when I try to log into self-serve account using my id and password that I just created. Please let me know if anyone knows how to fix this.
I tried using multiple credit cards and debit cards of Visa and Mastercard but got this error each time I tried activating my new SIM card. Kindly help. edited by computergeek541: screenshot removed (contains a code)
I've been with PM for 2+ years and Telus for 20 years prior to that, and I've driven the same route to work for 15 years. Only in the last few months or so have I noticed a particular area on my route to/from work that shows to have full service, but...
I am having major difficulty transferring my Koodo number. I tried the following steps from reading community forums:1. Activity Public Mobile Non-Koodo number. Create account. 2. Click " Transfer number"3. Connect to Chatbot, and explain issue4. Be ...
It's not accepting a payment, if I manually pay I get... oppps something went wrong try again later prompt WHY?
Hi, My account shows no incoming calls and only shows outgoing calls but I can tell from the minutes used on my $15/month plan that the account is billing for incoming call minutes. Why are the incoming calls not showing on my usage history (or in ...
This may be a silly question, but I’ll put myself at the mercy of the community. I am travelling in the US dot a few weeks and will be back in a couple months. I was thinking about getting a SIM in the US and taking out my PM SIM for the duration of ...
Someone helped me with this before but I have forgotten - sorry. I have my phone shut off as I am in the USA but I would like to check and see if there are any voice mails. Would someone please tell me again how to do this. Thank you.
Wondering if I can purchase an add-on for someone else using my reward points?
Ordered sim card Dec. 28 and am still waiting. My Koodoo renewal is now only days away
My account is suspended, but there are no issues on the registered CC side.Autopayment didn't go through, so I tried manual payment, but it didn't work.Not sure what the problem is.
I was in the middle of activating and something whent wrong but money was taken out and card is not working
I have tried the instructions from the community on how to register new sim. From the profile menu I went to the activate new sim option and entered the new sim card number and hit Save. However the moment I hit save it just refreshes with 0000 and t...
My phone got canceled because my mastercard number got changed
If yes, what document does he/she need?
Hi! I'm already an existing Public Mobile user, but I'm trying to set things up for a new account for a family member.My family member has a number they want to keep, and they are currently with Telus monthly billing. I tried going the automated rou...
If you change your plans do you loose your points and bonus gigs? Or are they carried over? I have 6 gigs from Christmas bonuses from last few years that are not used and need to change my plan
Hi I have an account but I never set it up online before I have lost my sim card and have a new sim card but cannot activate it please help
looked at all replies about this very topic and says click envelope.When I do so it says do not reply" go to community""Send private message"Its not very clear how to simply navigate to send private messageMy time is valuable this page should be made...
Hello, I bought last year a phone for my son, I did use the same email from my own account, now I have problem to open an account for him as it's my same email and if I open his account with my own email I am unable to open my own account. Please hel...
I'll be away for 4 months. Sometimes I receive text message on my pm for verification of accounts. How can I keep access to this? Is there a way to forward my number for text messages?
Has anyone ever had the font change when posting a message ? I only use this site on a mobile device and not sure if my big thumbs are to blame , but every now and then it does this and I’m not sure as to why
forgot my email for sign in to my account
I have been a customer for over 4 years but I am not receiving a 4$ discount per month. Why is that?
i have been overcharged, how do i get my money back?
I’m in the US with roaming plan. Didn’t work for a day and was fixed but now it’s disconnecting after 3 minutes. This is discouraging and not acceptable.
Today,I checked my Public Mobile account and it says "Your account has been suspendedTo reactivate your current plan, you need to pay your outstanding balance. Suspended accounts are deactivated after 90 days of non-payment"The heading above this war...
I need to keep my public mobile simcard (which is prepaid) and just receive the incoming calls and messages. I do not want to pay the monthly fees anymore. Is it just enough to deactivate the pre-authorized payment in my account? How can I remove my ...
I changed my plan scheduled at renewal and credit card was charged the full $35 not getting any rewards. Chat with Simon got me no where. Why didn’t I get my rewards?
Please I need to retrieve my PUK code
