Community

Resolved! Need Help with leaving a Standard Voice Message

When someone calls me the first thing, they hear is the standard "you have reached mailbox number...". Following this I'd like to setup a 'standard' voice message that indicates that messages can not be left - without my having to record my voice. Is...

Resolved! my account is not working, i cannot log in

Resolved! No service all of a sudden

I've been a client for almost 4 years, I always had the autopay set-up and my account is active. The billing cycle started on September 12, I can see that my credit card has the charge as pending, yet since then I have no service (no calls, no data) ...

Resolved! No service

I recently returned from overseas and it appears my account was deactivated. How do I get it reactivated or transfer my number to a new account. 

Resolved! No service after successful activation

2 hours ago I completed my registration and activation. Inserted my SIM, but I have no service despite restarting my phone periodically. My phone is compatible and my area has coverage. Any help would be appreciated, thanks! -Vault

Resolved! In active

My plan has finished but i dont want to buy any plan for now. I have $8 in my balance, but i got a feedback from someone that my line is not active

Resolved! Porting my number

I would like to port my number from Lucky Mobile to my new Public account please.

Resolved! can not update my payment

My previous credit card expired and I need to update the payment information. But I am locked out of online account. My payment is overdue since yesterday and I can not use my phone. Please help. 

Resolved! Porting a number

chatbot opens a moderator ticket. after completing the ticket it wont allow to be submitted. Anyway around this to reach a moderator?

Resolved! How to receive text message from oversea

I am currently in Vietnam.  My cell phone has the area code from Montreal (514), I need to receive the authorization code via text message from an institution from Canada (the CIBC Bank).  Please let me know what I need to do to receive the text mess...

Resolved! 5 GB promo data

Hi, I received a text last month, like many other, for the one time 5GB data freebie. It was a couple of days before my plan 30 days expired, i didn't have an autopay set up yet. So my plan went inactive for a day, then I reactivated it the next day,...

Resolved! Missing Rewards!

Hi:I got registration my email for first month bill off as it was offered by Public Mobile and I did the activation for Public Mobile. Unfortunately, I did not receive that off. Thanks. Tubaishi

Resolved! No incoming calls during port into PM from a landline?

I joined Public Mobile yesterday and I activated with a new number (which I intended to use as a temporary number). I made sure the new number service was working before determining I could go ahead and try to port into Public Mobile from my old prov...

Resolved! ASUS Zenfone 4 Max - how to use the data

I can see Public Mobile under Network but the data is not working. Can someone help! Thanks a lot. 

Resolved! no incoming calls

I activated a new sim 3 days ago and can send but not receive incoming calls. During the activation process I requested porting in of my old mobile number from Bell . I entered my  Bell bundle account number and maybe this was not the actual mobile a...

Resolved! Reward Advice

What are some tips to gain rewards from public mobile?

Resolved! community rewards

how to receive community rewards?

Resolved! Moderator response time not so great lately...

 I submitted a ticket for one of my PM accounts, I accidentally put the wrong birthdate and I thought it wasn't a big deal as I can contact the moderators. Too bad there isint an option in selfserve. Well. I contacted them and 2 hours pass by. I was ...