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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Don’t know pin and cannot sign in, don’t know security question

I’m stuck and I can’t pay my bill online as I forgot my pin on the automated centre and now can’t sign in online because I forgot my password and my security question. I’m not sure what to do now

Resolved! DATA TRANSFER

HAVE AN S5 GALAXY WITH BROKEN SCREEN, NEED TO TRANSFER EVERYTHING TO MY NEW GALAXY S9. HOW CAN I DO THIS. PLEASE ADVISE

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Resolved! need to reset password

my account has been locked because i forgot password i can not sent reset my email to long in xxxxxxxx please send me the link to reset that Than you Edit by Dunkman: removed personal information

Activation not compled

Phone number was ported by Koodo yesterday and no service yet. Ticket sent in last night and no response. How do get help to activate

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Resolved! Autopay

I thought when this account was set up that Autopay was set up. Now I find that the account has expired even though there is a $15 dollar balance on the account. I can't find a way to set up auto pay and when I try to pay 'the balance owing' I get ...

Found Lost Phone! How to Return?

Hi everyone! I found a lost phone in my apartment building and took out the SIM card to see that the provider is Public Mobile. I put the SIM card into my own phone to find get the phone number but otherwise do not have any further information as the...

New activation - eligible for holiday giveaway add-ons?

Bonus 500 international minutes recently added to my account

Resolved! Wrong Plan was added by rep??!!

Hi everyone, I got my service and the rep at the retail store messed up and added $35 plan when it should've been the $40 plan. I tried to create a community account shortly after several times, but i kept getting an authentication error. I just fin...

2GBBONUS Promo Question

Resolved! 2GBBONUS Promo Question

Hi, Signed my Mom up for the 35$ a month plan. Realized that just after we activated her plan that we didn't put the promo "2GBBONUS" code in. Just wondering if it's still possible to receive this promo. Cheers,Galahad

Phone Service/Public While Abroad (France, Europe)

Resolved! Phone Service/Public While Abroad (France, Europe)

Hello All, I am going to France/Europe and will need to get a phone plan there. What is the recommended process for that? I don't want to lose my loyalty rewards or my plan with public if I can. I have read a bit about dual sims/nano sims, but would...

Christmas bonus promotions

Member Statistics

Hey....I can no longer access individual members stats via their profile name? I hope this isn't permanent...the Univac 5000 is having a meltdown of nuclear proportions right now..... Edit:Ok what the....? They're back....geez.

Promo not showing up

Resolved! Us talk and text

how do I know when my talk and text add on expires. Also can I purchase more than one at a time so the will run after one another.

Re-insert card or lose number

Resolved! Re-insert card or lose number

I'm be in the US for four months. I did NOT suspend my account, but decided to continue to pay, which I have. When I arrived I purchased a Mint Mobile card and swapped out the Public SIM Card in my phone. Now, after one month of not using the Public...

Resolved! Can I pay my bill in advance for three months

Locked out

Resolved! Locked out

I'm locked out of my son's account, he forgot his security question. Now we are unable to get into his account to make a payment. HELP please

Phone Number change failure

I can’t change my number. I know the steps, but’s it sending me an error message.

Resolved! Texts lost?

My auto payment didn't go through as planned this month, but I finally sorted it out after a few hours. My question is: if there were texts sent to me during this 'off line' period, will they still be delivered to me now that I'm back on the network...

Payment Cycle

Resolved! Payment Cycle

Why does my payment cycle get shorter every month? One month it's due on the 11th, the next month it's due on the 10th. This month it's due on the 9th. Pretty soon, I'll be paying for 1 day of service. Your assistance would be most appreciated.