02-22-2023 01:45 PM - last edited on 02-22-2023 01:49 PM by computergeek541
Hi
I have lost my phone with the sim. Now I got the new sim and I want to activate new sim to my same number. My current number is xxxxxxxxxxxxxxxx
this is my new SIM card xxxxxxxxxxxxxxx.
please help to activate this sim to my number xxxxxxxxxxxxxxxxxxx
Thanks
Solved! Go to Solution.
02-22-2023 02:17 PM
DO NOT activate the new SIM. All you need to do is to login to your account and replace the old SIM number with the new Sim number. That's it.
02-22-2023 01:53 PM
Hi @Danesraj you can complete it yourself
Login to My Account on a Computer (desktop or laptop), go to Profile, you can then change sim card there
02-22-2023 01:51 PM
@Danesraj This needs to be done in a computer on self serve profile tab SIM card swap
02-22-2023 01:48 PM
@Danesraj Please remove your sim card number and phone number for your own protection. . click on the down arrow on top right and Edit Message and remove it
To tie the new sim card to your number, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)
After you logged in, unsuspend first if you have suspended your service earlier.
Then click Quick Links on the top right and select Change Sim card and follow the steps: