account

[emeliapavitt]

i lost my phone and just got charged on autopay  not knowing it was on so i suspended my service so i want my money back cause my service wads only renewed on 21 feb so i dont want tp pay for service i cant use

[hTideGnow · Accepted solution]

HI@emeliapavitt 

Sorry, PM is prepaid and likely won't refund the Feb 21 payment

But you are going to get a new phone and use the service again, right?

[softech]

@emeliapavitt   PM is prepaid provider and they won't refund if you fail to stop Autopay in time

But you still need to stop autopay for charging you further.  Try to use *611 to stop it if you know your 4 digits PIN

if not, try to reset password and login to My Account

If unable to self-reset password, open ticket with PM support and they will help

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there