Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Line not working after changing SIM

Hope someone can help me. I recently changed the SIM on my daughters phone and now the line is not working. I tried to enter a ticket but I cannot verify even when I am entering the right information. Not sure of where to get next to solve my probl...

Resolved! Forgot my email/username

Hello, I can’t remember my email/username for one of my accounts and need to update my visa expiry date.

Resolved! Phone dropping calls

Does anyone find their network/phone drops calls more than usual with Public? Trying to convince my partner to join but he's uncertain given how often I disappear from the other end of our calls! Is it my phone or the network? Thanks!

Resolved! email change

I have recently switched emails & phones, still have same SIM card. Just having a lot of difficulty accessing my account to make the necessary changes.

Resolved! Quick switch adapter for Refurbished Pixel 4a from Public Mobile

I recently purchased a refurbished "Like New" Pixel 4a from Public Mobile. I did not receive a Quick Switch Adapter, When purchased brand new it comes with the adapter, needed to transfer data/files from old android phone (larger connector) to the n...

Resolved! Cannot make calls

No service

Resolved! Didn't receive signup reward

I'm sure this has been asked, I've already tried Chatbot and it says service unavailablecontact CSA who I've communicating with.Problem is I haven't been able to communicate with a CSA? I signed up to PM 4 or 5 days ago, I didn't receive the one time...

Sign into fido Network

I keep getting the message on my phone sign in to fido Network I would like that message no longer to be coming up on my phone anymore it's annoying me.

Payment KOODO?

I just set my mom up on Public Mobile and the payment went through but shows up as KOODO ?? Did KOODO but public mobile? I know they're both related to Telus but my payments have always come up as Public Mobile. Did the activation online.

Resolved! Locked SIM card

My SIM card is locked and I need to PUK code to access my phone - how do I unlock/get PUK code?

Resolved! no incoming call issue

after I transfer my number from charter mobile provider can not receive incoming call edited: label correction - community to joining public mobile

Resolved! Number Transfer

Hi there,I'm trying to transfer a 672 number from freedom to Public Mobile but keep getting an error message, anything i can try?

Resolved! Creating an account

I started creating an account a couple of days ago but did complete. Now when I try to complete I am told that my number is invalid

Resolved! Phone number is not assigned

When you call our phone, there is a message that says the phone number is not assigned. We do not use this phone after much the summer. But payments have been withdrawn from our credit card. So what gives. SIMon is no help and I don't know how to ...

Resolved! Does Add on expire?

If I buy data add on, do they expire each month ?

Resolved! Urgent help

Just activated new PM sim card number 43*********. Created and registered my account. Cannot find how to auto pay.Balance is incorrect please helpIs it possible for someone to call us at 43********* please

Reactivating phone service

Hi, I changed my credit card in my bank, I forgot to change it in my public mobile account, so the service was suspended. I already changed my new credit card information in my account, clicked on "make payment" so I can pay the due amount and re act...

Locked

Problem with the system savings passwords and security passwords 2nd time I even bothered first time I didn’t take a picture of my account number if I find another cellphone company that could possibly compare 2nd attempt not long ago wanted to check...

Resolved! Pin

Need pin to set up new SIM card in phone, I send it to my email but nothing ever comes in my email box, how do I set it up!

Long Term US Calling Package

I need to long term US calling package vs one only for 10 days. Is there one out there?

Resolved! where Create a ticket

need to reset my pin

30 dollar reward is here. Shows in transactions only. Was just texted.

Data signal

Data is not working whyy

Resolved! International receiving calls in Mexico

Can I receive calls from Canada while in Mexico

Resolved! cannot open the ticket

i am being asked to very a/c details, all the other details are verified but i dont have any add ons so cannot enter the add ons details and thus cannot verify the account, not sure how to open the ticket. i dont remember my pin and cannot get a new ...

Hi to check my account

Hi to check my account.

Resolved! message 8UV1 Your call cannot be completed as dialed

Hello, I ve just purchased an add on to be able to call France and every time I dial a number I have this message saying that Your call cannot be completed as dialed The number is 0033 +4.50.10.22.43it is a regular number (not a toll free) I ve tri...

Resolved! I have autopay on my account and it just took three payments out of my account can i get my money ba

Can i get a refund

Resolved! My Account

Do we know if they’re planning to make to my account page mobile friendly like this new wonderful community site?

$5 for 6 months referral promo first SMS Notification

So looks like the referal reward process are starting to roll out. Just received this from 611:Hey, it's Public Mobile. Thanks for referring a friend during our holiday promo. We've taken $5 off your payment. As long as your friend stays with us, you...