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[Lychee1]

My new SIM card can call everyone but they can’t call me back. I didn’t do a number transfer for my number, I applied for a new one. 

[hTideGnow]

Hi @Lychee1 you might not need to contact support.  It happened to me before, I reseat my sim card and it works  Make sure you reseat s card with a reboot 

but if that does not help, then open ticket with CS agent at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Quigley · Accepted solution]

@Lychee1 

You may have to reach out to a Customer Support Agent and have them look into your sim card and provisions for it.

Use the Chat Bot Simon to get a service ticket started.