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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Why my bonus with autpay didn't show up?

I thought if I signed up with autopay, I would get double of my basic 250mb per month. But it's not showing up and this really made my trip to national park a bit more troublesome because I ran out of data and there was not much wifi available.Can s...

Resolved! CAN MY SIM FUNCTION IN NIGERIA SOMEHOW?

Hello, so I recently had to make a trip to Nigeria for about 2 months and I have been trying to get my sim to work to no avail. So the major bone of contention is that I can only access my TD Canada bank account with an OTP sent to my number but unfo...

Resolved! paid for wrong add on

I was trying to top up my usa add on. I added 25.00, didn't know how to only add 15.00, but that is all ok.I clicked on the U.K. add on instead of the USA add On. I wanted to have long distance time calling long distance into the usa from canada Cou...

Resolved! Data on phone

Recently I paid $35 and added 2 Gb of data as the 2Gb on my plan was low. I was told that possibly it would show up on my phone after the 2Gb on my plan was entirely used up. It now shows 2.09 Gb used and keeps informing me that my data has run ou...

Resolved! Cannot make a payment

I'm trying to make a payment with a new credit card and it keeps refusing ....thx

Error 837 when trying to activate my sim

Hi,I get an error 837 when trying to activate my new sim card

Resolved! usa roaming - data question

I already have this plan for usa roaming. Can I use the 10gb of data in the usa without buying another add on? Will it work straight away or do i need to do something to activate it in the usa? $50 for unlimited Canada-wide/U.S. minutes + 10GB dataDe...

Resolved! changed number but it’s not working

I changed my number and then I called the new number using my moms phone and somebody answered it.﫤 and now I can’t make outgoing calls or receive calls at all. what is going oonnnnn

Resolved! change email address and password

I have been trying to change my email address because I changed my email provider. How do I do this?

unable to call

i am unable to make outgoing calls and its saying I have finished all available minutes. its an unlimited canada wide calling plan and I hardly used 100 minutes out of it. how to solve this issue

Resolved! I activated the wrong account

I wanted the 15 dollar 100 minute 250 plan. It was not listed when I registered my new sim card and I had only the 25 dollar plan available. Online, it shows the 15 dollar plan

Resolved! Data being consumed though its turned off

I got this phone for my daughter and from the second I set it up two days ago I ensured that the data is turned off and she understands how to ensure it is off as well,we have not left the house yet with the phone so it is only using Wi-Fi, when I lo...

Resolved! Europe

If I take phone to Europe would I get text message originated in Europe on my phone.

Resolved! I need to update payment info

i have an account, but I do not remember my email or login information

Resolved! Triple Punch SIM not yet shipped

Hi there, My name is Cole and I'm still waiting on my SIM card, it's been a few weeks. Can I get an update on the shipment status if possible? Thanks,Cole

Resolved! Service basically not working

Calls are going straight to voicemail or failing. Others are unable to call me. Calls, if they go through, seem to take upwards of 20 secs to connect. My mom, dad and I switched to Public Mobile at the same time and now all three of us are currently ...

Resolved! Phone Number Port In and Port Out

Hello, I need assistance to Port in a TELUS Number to Public Mobile and Port Out my Public Mobile # to TELUS, so basically swapping a number. How can I do that ?I do not want to loose any of the 2 numbers as well as I don't want to loose my Public ...

Resolved! Can not update credit card for auto pay

My credit card expired. I have tried various credit cards, deleted my old card and STILL can not register my new card. What can I do??

Resolved! transferred my number from lucky to public on july 2nd

not able to receive any calls. if someone calls it goes to VM directly please help

Resolved! Credit card payments.

So I need to update the Expiry Date on my credit card for autopayments. Apparently no one in the IT department is smart enough to actually make a website to allow that to be done without removing the card. And apparently even removing the card isn'...

Resolved! Missing Rewards

I signed up using someone's referral code, while there was a refer a friend promotion, and neither of us have received any rewards/credits. I tried submitting a ticket through SIMon but the link in the chat keeps giving me a 404 error. What can I do ...

Resolved! Phone doesn't work

Hello, I just paid $20 into my account to pay for US talk/text/data. Texting works but I can't call anyone. My account does not show the plan add-on but it does show I paid the $20 for it. Ideas? I have an iPhone XR.I don't know if it's connected, bu...

Issue with my service

For the last couple of months I have been having issues with my service. I am not receiving emails or social media messages while using my data and I have had to reset my phone but still won't work. I have to turn my wifi on to receive these messages...

Resolved! Can't add money to my account

I had my account on hold since April as I wasn't able to find my device.Now I found my device but my account is Suspended and I am not able to pay. Please help.

Resolved! Need help ASAP

I am calling out for some assistance I am locked out of my SIM card and I need a puk code for my phone!

Resolved! switching service from Bell MTS to Public Mobile

Hello,I am attempting to switch to Public Mobile. I didn't realize that I had to wait for a text from Bell MTS before I switched SIM cards. This resulted in some phone numbers not being able to call and others not being able to text my number. I h...

Resolved! us roaming

I thought i paid for a 10 day us roaming package but got a data plan instead

Resolved! Entered the wrong number for MEID

I accidentally entered another number instead of the MEID when activating my account. I got a text shortly after, telling me I’d receive someone reaching out for help “shortly”. But it’s the next day and I haven’t heard anything. I can’t switch out m...

Resolved! credit card

how do I update the expiry date on my credit card?

Resolved! Pin number

I bought a new phone samsung galaxy and when I put my sim card from my old phone it ask me to put the sim pin and I don't know what is the sim pin can you help me with that please.

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