Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Did anymore notice that our cell phone time is about 2 minutes faster than the standard? I believe it is caused by the server. It is not a big deal. But sometimes it is not convenient. I hope PM can do a calibration.
Hi all,I currently changed my plan and was excited to see there was 1GB together with the plan. however everytime I wanted to use it, it seemed there was no I internet plan.Anyone knows anything about this?If there is such a plan, it should have kick...
US roaming ad-ons not working
How do I do a SIM swap if I don\'t have access to my old My Account email address? And I can't 2 step verify with phone number because I lost that phone with SIM. Please help!Billy
My account shows "Outgoing SMS" about five or six times with one minute intervals almost everyday. I have not sent or received any SMS last one week. I am not bothered by this because my plan includes unlimited text messages but just curious to know ...
My account has been suspended even though is set up for autopay
Hi, so I signed up for the new rewards points and after reading a few posts, I'm immediately regretting it. Wondering if those of you who have enrolled in the new points program are finding it fairly easy the gain points to make up for the $2 I was i...
Has anyone received the first $5 credit ($25) for the September RAF promo? The expectation was that it would arrive yesterday... being the end of the first week of October?
Thanks for reading this but I'd like to activate the phone
I thought I was out of data for days since not working, but according to this I’m not? Ideas?
How to pay my phone bill online
Is there a way to change the credit card for autopay without public mobile account?Every time i try to login into my account its says there is an error. Doesn't say what the error is but just that one occurred. I have tried to reset password and wh...
Would anyone know if the Realme C35 will work with Public Mobile ? Thanks
Hi there, I am looking to port out my number to Freedom. I've given them the account number several times and they keep having issues. Is there anything on Public Mobiles end that can be done? I should receive an authorization text to confirm but I h...
Hi, I live in Canada and I am on a trip to the US right now. I took a 10-day roaming package with 250 MB of data. When I try to text to confirm reservations at restaurants, for example, it says I can receive but not send texts to US numbers….I don’t ...
@J_PM @ everyoneelse That PM does not know the full phone number of the xxx-xxx-9999 numbers that show in your rewards referral list?That the reward stops if your friend changes their phone number?When a phone number is changed the referral does not ...
There was a student promo plan for 20GB of data for $55.00. I tried to change my plan to this one twice and it resets back to my old 3gb plan. Ive asked for support 3 times on this and a moderator said they would fix it but it still doesnt work and n...
Hi!I would like to change my area code to my nee province (902) but keep my existing phone number. I tried the “change my phone number” section in My Account but you have to change the phone number at the same time no option to just change the area c...
On my dashboard under 'My Account' Public shows how much data I have used so far for the month. The recent re-design shows the data used as a little line chart which is very useful. Right now it shows 4.35 GB used. When I click 'View Usage History' ...
Hi!I would like to replace my credit card information with my debit card information, to avoid to pay the transaction fee that Telus is supposed to invoice its customer as of October 2022. The thing is my debit card is not a Visa. this not having a C...
I transferred to Koodo yesterday. I wanna know how to cancel my autopay here in public mobile because I can't open my former account. Please help
I recently paid my phone bill which was the student special of 20gb for $55, my service was working for a couple hours but all of a sudden it stopped and i couldn’t make any calls also. I’ve tried removing the sim and putting it back in but that is n...
Today is my first day using the phone plan I set up with public mobile. I went outside and used around 103MB of data before I suddenly can no longer get internet access to my Wechat app with my data on. But with public wifi or my friend's hotspot, my...
An update: I have received the $10 credit in my account! Thanks for everyone's help! Hello guys, I just activated the SIM card and set up my public mobile phone plan. I chose the $25/month plan. During the phone plan set up, I have entered a friend r...
I was trying to purchase an add-on and got an error saying "Oops! Something went wrong, please try again later. " I thought my payment didn't work so I clicked the confirm button again and the same error popped up. My Visa bill shows that I was charg...
I bought this sim because of rogers outage and for one month. But I noticed that I have been charged every month automatically. I want to cancel this number but enable the charge. There is no customer service number and simon is not helpful. I have n...
I have successfully updated my pre-authorized autopay information as my old credit card expired. However, I am still getting daily SMS reminder that my pre-authorized credit card has expired. Why is that?
I’m confused what you do if you want a second phone number with a different plan. Can this be set up with your current account? Or do you need to set this up with a separate email address. Its for my dad who also uses public mobile and since he is gr...
I know there was an internet outage earlier today in Ontario that has now been resolved. Though my partner and I (both with Public Mobile) have LTE on our phones, we are still unable to use our hotspots. Device will connect, but report that the netwo...
I got a message on my phone saying i need to input the puk code . cannot use sim card until that is inputted. They used to come on the back of sim cards not sure how to obtain one now?
