Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have more than one email address and can’t remember the email associated with my account to log in and make payment
According to this help article: https://www.publicmobile.ca/en/on/get-help/articles/long-distance-and-us-roaming-add-ons Making a Call to someone outside of Canada ---> In Canada: Canada-wide and to the U.S. ---> Excluding calls to the U.S., you will...
i am trying to set up my wifes phone
Can I please have a contact phone number?
How long does it usually take to receive a SIM card, it's been 2 weeks now.
My wife is a caretaker for a senior who received a call from someone who represented himself as being from Telus/Public Mobile. Michael #7701 - Contact # 647-493-6032 - Working at Erin Mills Parkway office.He was presenting an offer for a device (Sa...
Hi there,I bought a 10day US roaming add on and it is not working. Just got to the states from Canada and it’s a pretty big hassle not having it work. What can I do?
I need a PUK number to unlock my sim card
Hello, My Public mobile number is - xxxxxxxxxx. I moved to USA in May and since then I am not using my Public mobile SIM. It is on Auto pay and not able to access my account to disable to auto pay. Please discontinue my mobile sim and deactivate the...
I want to port my phone number over to Koodo and I need my account number. I got locked out of my account and I can't submit a ticket. Can someone help me?
I am not able to receive calls on my line.Please resolve as soon as possible
So I lost my SIM card and got a new one. I went on my account and followed all the steps to “Change SIM” all was good! I put the SIM back into my same phone I was using with the previous SIM and it’s saying no SIM. This tells me that obviously the sy...
Hi, I want to remove auto payment charge, can you send to me bill by email every month? my account number is xxxxxx. Thanks, Wei Edit by Dunkman: removed personal information
Hi, I want to upgrade my account, but want to make sure I will not lose the monthly rewards I have and the bonus data I was given at Christmas. Please advise. Thanks
Text messages not sending what causes this and how can I fix it
Hi, I keep getting this problem where, when trying to register my debit card to my account it keeps giving me this errorI checked both the addresses in my bank account and when registering the card for public mobile but it keeps doing the same thing
I have data for my phone but not able to access it . I have a Samsung A71. The error message says" sign in to network" .Any thoughts anyone ?
I made purchase for an add- on plan for the states. The payment through on my credit card, but I am not able to use my plan. Help
My phone is not ringing and goes straight to voicemail. not all the time but enough.Is there something that needs doing?
forgot my password and I have a new email address and credit card info to correct in my account
Hello,I am using all my data sending iMessages. I have tried to turn off iMessage etc but then nothing sends.what steps exactly do I need to do to stop using data for texts? Do I need to restart phone after? Is it even possible?Ive tried to follow in...
Hi All,Been a customer since 2016 and on a grandfathered plan, so I think that is why My plan makes no sense. I want a bill to see how much I was charged, to work out if my plan needs to be changed, etc. Anyway when I log into my account this is what...
Hi, The outgoing minutes for my account is not accurate and I want a Public Mobile Support person to look at it? How do I file a Support incident and talk to an actual person to get this issue rectified? Has anyone else had this issue? The outgoin...
Hi!I am currently using 3GB at 3G SpeedUnlimited Canada-wide TalkUnlimited International Textwith Promotion 2GB bonus for 12 months I used all 2GB of data from my promotion bonus.but somehow after that, I can't use the rest of the 3GB of data.
