Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
As things stand now, the ability to check the detailed usage of your plan is very primitive. It is better than nothing but it could be made so much more useful. I have a few "simple" suggestions for enhancement: (1) Add another time period to the "7 ...
I want to change credit card for payment
When you switch from a provider to Public Mobile, what is the best order of the steps to do? First order the SIM card, then activate the new SIM card (line) and then cancel the old provider? And when does the billing with Public Mobile starts? The da...
I am trying to figure out if my friend who lives outside of Greater Montreal can switch to Public Mobile and if she can if she would have any unusual signal issues. How to check that?
Last week I had a problem with my Credit Card not being able to be verified by public mobile. this was corrected by an agent. Now nmy phone says its not registered on network. What next ??? . How do I correct this??
Hi, I have never been told I have a PIN#, now the voice mail request the PIN# to process, can anybody help for what should I do? Best Regards, Calvin
Hi, I just signed up with Public Mobile and used a friend's referral code. I was told I would receive a one time $10 credit but did not receive anything in my account. Does anyone know how I can receive this credit?
Hi, my payment has been renewed but my account has not been activated. Please advise thanks
My son is now paying for his own phone. I want to cancel his payment however I make 2 separate payments to Public Mobile at 2 different dates. One is for my son and one is for me. I would like to cancel his payment which is for the phone number 226...
Hi , Why I was lockout from my account after two tries. Can my wait time of unlock can less than 3 hour?
Hi, I like to cx my plan and my phone#, pls can anyone here tell me where should I do to reach the real human. The services here are sucks and the wrost I evet had. Best Regards,CM
I am traveling to the UK next week for a month ... what happens to text messages received during that time? Can they be forwarded to another Canadian phone number? Is there anyway I can look at them while I'm overseas?Many thanks!
Locked out? Please help with account login and data add on
While I am not driven by dates or remembering them I continue to feel that I am in a poorly managed environment in regards to the Community Rewards system. Last month my rewards Account showed $5. Then it seemed that a couple of weeks later I receiv...
I have already paid for the plan but there is no signal on the sim card, this is not a new service I was already using it in the past but now when I try to use the phone it was not working.
I can make outgoing calls, but all incoming go to voicemail.DND or airplane are not on, no blocked numbers, no call forwards, have reset phone and tried reinserting sim.
I have problem since this morning in receiving calls. Notice they all forwarded to voice mails.I tested it by using friend's phone to call me and found I have no display to alert me the incoming call.It was okay last night...
Just bought this phone from Public Mobiles pre-owned phones at the beginning of May and it is not working properly. There is no physical damage to the phone but my screen keeps flickering randomly and even going completely black. I tried the volume u...
Hi, for Unlimited U.S. Talk and Text Bundle, is it for use when you are in Canada, or when you are in the U.S.? Confusing!
I miss the 90 minutes window to accept to change my phone number and now it doesnt work when I click to change my number. I tried many times and I dont receive the text anymore.
Hi I did not fully transfer my phone number, and I cant send or receive text messages and its been over 90 minutes
I was late by a day on my auto enroll because my card declined. I reactivated with a new card and my $3 that was deducted each month dissapeared. I had gained this when I signed someone on. How do I get this back?
I don’t see the credit of $10 that was promised when I activated a new sim card through the friend Refferal program. Where is the $10 and where and when should I see it in my account.
Hey there. I just started to notice over the past couple of months that my iPhone 8 plus would randomly drop calls and the LTE signal. Sometimes for just a second or two, but now it seems to be completely cutting me off for a minute or more at a time...
Any idea why I can't get into my rewards account on my android anymore. I used to be able to do it with no issue, but the last month or so, I always get this message. Doesn't matter what time of day it is or which browser I use or if I use incognito....
i am on the basic plan. if i use up my basic monthly 100 minutes canada-wide talk, will the 500 one time int'l LD bonus minutes we got in december kick in or do i need to buy more canada-wide talk minutes? thanks. bruce
