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online payment 404 Error, https://selfserve.publicmobile.ca/en/account/account/my-payment, Help?

ud
Great Neighbour / Super Voisin
 
3 REPLIES 3

Meow
Mayor / Maire

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

esjliv
Mayor / Maire

@ud 

Try clearing your browser's cache, or try a different browser or device. Or, open a tab in incognito mode and access My Account that way.

 

You can also use a keyboard shortcut to open an Incognito window: 

Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.

Mac: Press + Shift + n.

 

Too many failed attempts may have temporarily locked you out. Wait a little bit before trying again.

 

If still issues, ­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

softech
Oracle
Oracle

@ud   you might want to wait a full hour first.  Then login my Account again using Incognito mode and try again

 

Or you can also use *611 to make a payment, but you need your 4 digits PIN.  Forgot the 4 digits PIN? you can use My Account to reset it

 

if neither work, and you need it urgently , maybe get a voucher and then you can load the voucher  via *611 or My Account

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