01-11-2023 08:52 AM
01-11-2023 09:35 AM
Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.
01-11-2023 08:56 AM
Try clearing your browser's cache, or try a different browser or device. Or, open a tab in incognito mode and access My Account that way.
You can also use a keyboard shortcut to open an Incognito window:
Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.
Mac: Press ⌘ + Shift + n.
Too many failed attempts may have temporarily locked you out. Wait a little bit before trying again.
If still issues, Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
01-11-2023 08:54 AM
@ud you might want to wait a full hour first. Then login my Account again using Incognito mode and try again
Or you can also use *611 to make a payment, but you need your 4 digits PIN. Forgot the 4 digits PIN? you can use My Account to reset it
if neither work, and you need it urgently , maybe get a voucher and then you can load the voucher via *611 or My Account